Hfive5 Terms & Conditions – Platform Rules and Guidelines for All Malaysian Members

Thank you for choosing hfive5 as your preferred online betting and casino platform. This Terms & Conditions document constitutes a binding agreement between you ("Member") and hfive5 ("Platform") governing your use of all services, features, products, and content made available through the hfive5 website.

By registering an account, making a deposit, using any service, or accessing any part of the hfive5 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the hfive5 platform immediately.

These Terms & Conditions take effect from the date your account is registered and remain applicable for as long as your account is active. hfive5 reserves the right to update or amend these terms from time to time. Any amendments will be communicated to members via registered email or in-platform notification. Continued use of the hfive5 platform following such notification constitutes acceptance of the updated terms.

To register and use hfive5 services, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years old at the date of registration and at all times while using the platform.
• Residing in or accessing the platform from a location where online betting activity is not specifically prohibited by local laws applicable to you.
• Have full legal capacity to enter into a binding agreement with hfive5.
• Not currently on an active self-exclusion list enforced under any relevant responsible gaming programme.
• Not represented by a lawyer or guardian in financial matters in a way that limits your ability to make independent financial decisions.
• Register and play under your own identity only – registering or playing on behalf of another person is not permitted.

Hfive5 reserves the right to request proof of eligibility at any time, including identity documents such as a Malaysian identity card (MyKad) or passport. Failure to provide the requested proof within the specified timeframe may result in the account being suspended pending verification.

Each individual is only permitted to hold one (1) active account at hfive5 at any time. This includes accounts registered under different names, phone numbers, email addresses, IP addresses, or device details. If multiple accounts are found to be linked to the same individual, all associated accounts will be closed and balances may be forfeited subject to the outcome of the investigation.

During the hfive5 registration process, you must provide accurate, complete, and up-to-date information. Required details include your full name as stated in a valid identity document, an active and verifiable Malaysian phone number, and a unique, secure password. hfive5 is not responsible for any losses arising from the submission of inaccurate information during registration.

You are solely responsible for:

• Keeping your hfive5 account password and login details confidential.
• All activity that occurs within your account, whether with your knowledge or not, unless it can be proven that the account was accessed without your authorisation and you reported it to hfive5 promptly.
• Updating your account information whenever there are changes to your relevant personal details.
• Ensuring that the device used to access hfive5 is protected with a password and appropriate security software.

Hfive5 will never ask for your account password through any communication channel. Please be vigilant against phishing attempts and report any suspicious communications claiming to be from hfive5 to our support team.

Hfive5 supports a range of legitimate Malaysia payment methods to facilitate your transactions. All deposits and withdrawals must be made through the payment methods listed below:

The key terms relating to financial transactions at hfive5 are as follows:

• All deposits and withdrawals must be made using a payment method registered in the same name as the hfive5 account holder. Cross-name transfers are not permitted.
• Hfive5 reserves the right to request additional verification (such as proof of eWallet or bank account ownership) before processing withdrawals, particularly for large amounts or new accounts.
• The minimum withdrawal amount is RM50 per transaction. There is no daily maximum withdrawal limit for regular members, though VIP members are entitled to higher limits based on their membership tier.
• Hfive5 does not charge any processing fees for deposits or withdrawals. However, your eWallet provider or bank may impose their own charges, which are beyond hfive5's control.
• If your deposit has not been credited to your hfive5 account within 30 minutes of a successful transaction, please contact customer support with proof of payment for prompt assistance.

Hfive5 offers a variety of bonuses and promotions to its members, including a first deposit bonus of up to RM500, weekly cashback, seasonal promotions, and an exclusive VIP programme. All bonuses are subject to the specific terms stated in each promotion's conditions.

The general terms applicable to all hfive5 bonuses and promotions are:

• Rollover Requirements: All bonuses are subject to the rollover requirements stated in the relevant promotional terms. Winnings derived from bonuses may not be withdrawn until the rollover conditions have been fully met.
• Bonus Validity Period: Bonuses have a specific validity period. Any bonus not used within the stipulated timeframe will expire and cannot be reclaimed.
• One Active Bonus: Members may only activate one bonus at a time. Activating a new bonus before the current one is completed will result in the current bonus being forfeited.
• Bonus Abuse Prohibition: Any attempt to exploit bonuses through illegitimate means — including arbitrage, betting against yourself using multiple accounts, or other circumvention methods — is strictly prohibited and may result in account closure.
• Right to Cancel: hfive5 reserves the right to void any bonus or winnings obtained through means that violate promotional terms, without prior notice.

The hfive5 VIP Programme is designed to reward our loyal members. Eligibility is based on a member's monthly betting activity and is determined exclusively by hfive5. VIP invitations are issued automatically and cannot be applied for manually. VIP benefits include access to high-limit tables, a dedicated dealer, higher deposit and withdrawal limits, and exclusive monthly rewards.

Hfive5 provides a betting platform covering a wide range of sports and events, including Malaysia Super League football, the EPL, major European leagues, BWF World Tour badminton, Malaysia Open, Thomas Cup, e-sports, and more. All bets placed on hfive5 are subject to the following general rules:

• Bets that have been submitted and confirmed cannot be cancelled by the member, except in certain circumstances where hfive5 offers a Cash Out option on the relevant bet.
• Hfive5 reserves the right to void, reject, or modify any bet arising from technical errors, inaccurate odds due to system faults, or incorrect information at the time the bet was placed.
• For Sports Betting, the official results announced by the relevant governing body (such as BWF for badminton or FIFA for football) are final and will be used to determine bet outcomes.
• In-play betting may be suspended or temporarily closed during match interruptions, emergencies, or technical conditions. All bets submitted and confirmed before the interruption occurred remain valid.
• If a match is postponed or cancelled and does not resume within 24 hours of the scheduled time, all related bets will be voided and stakes returned to the member's account.
• Betting odds may change at any time until a bet is locked in. The odds displayed at the time the bet is submitted are the odds that will be used to calculate winnings – not any odds that change after the bet has been locked.

For casino games including blackjack, baccarat, roulette, sic bo, and dragon tiger, the specific rules of each game apply as stated within the game interface itself. Players are encouraged to familiarise themselves with the rules of each game before playing to get the most out of their hfive5 experience.

Hfive5 Live Casino offers a real dealer gaming experience via live video stream. All Live Casino tables are operated by licensed providers that have undergone independent audits to ensure game integrity and fairness. Certain specific conditions apply to all Live Casino tables at hfive5:

• Decisions made by the dealer at a live table are final. Any dispute regarding a round's outcome must be raised with the support team within 24 hours of the session ending, accompanied by the relevant game time and round number.
• If a live session is interrupted due to a technical disruption on hfive5's end, bets submitted prior to the disruption will be settled based on the actual outcome of the round in question.
• The chat function at Live Casino tables must be used in a courteous and responsible manner. Foul language, threats, harassment of dealers or other players, or any attempt to disrupt the flow of the game is strictly prohibited.
• All interactions at hfive5 Live Casino tables are recorded and stored for quality control and dispute resolution purposes. By using the Live Casino service, you consent to being recorded.

Hfive5 Live Casino VIP tables are reserved for members who have received a VIP invitation only. The higher betting limits at VIP tables require members to maintain a sufficient account balance before taking a seat.

Hfive5 expects all members to engage with the platform and with one another in a respectful and responsible manner. The following actions are strictly prohibited and may result in account suspension or permanent closure:

• Any form of cheating, manipulation, or attempt to gain an unfair advantage in any game.
• The use of automated software (bots), scripts, or any technical tools to automate betting or interactions with the hfive5 platform.
• Collusion between two or more members to manipulate game outcomes or gain an unfair advantage from the bonus system.
• Registering an account using a false identity or inaccurate information with the intent to circumvent identity verification.
• Using the hfive5 platform for money laundering or any other unlawful financial activity.
• Disrupting or launching a cyberattack against hfive5's technical infrastructure in any form.
• Spreading misleading or false information about hfive5 to other members or the general public.

Hfive5 reserves the right to take immediate action against any account suspected of involvement in the activities described above, including suspending account access, withholding withdrawals pending investigation, and referring the case to the relevant authorities if necessary.

You may close your hfive5 account at any time by contacting our customer support team. Before the closure is processed, you must settle all active bets and withdraw any eligible account balance. Bonuses or balances that do not meet the specified rollover requirements are not eligible for withdrawal during the account closure process.

Hfive5 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any term within this Terms & Conditions document.
• Reports of fraudulent activity or suspicious behaviour associated with the account in question.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Confirmation that the member in question has violated the age or location eligibility requirements.
• Requests from relevant regulatory bodies or legal authorities.

In the event of account closure due to a terms violation, hfive5 reserves the right to forfeit all account balances, including the original deposit and any winnings, depending on the severity of the breach and the outcome of the internal investigation conducted. Members who disagree with the account closure decision have the right to submit a written appeal to the hfive5 support team within 30 days of the closure notification date.

Hfive5 provides its online betting and casino platform on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, hfive5 does not guarantee that the service will always be available without interruption, free from technical errors, or free from cybersecurity threats that may occur beyond our reasonable control.

To the extent permitted by applicable Malaysian law, hfive5's liability to any member is limited to the net deposit amount made by that member in the 30 days prior to the claim being raised. hfive5 is not liable for any indirect losses, punitive damages, loss of opportunity, or financial losses arising from use of the platform.

Hfive5 is not responsible for any losses arising from betting decisions made by members based on information, advice, or predictions from any third party, including websites, applications, or individuals claiming to have insider knowledge of sports or casino game outcomes.

Hfive5 takes its social responsibility seriously. We believe that betting should be an enjoyable form of entertainment, not something that causes stress or problems in your life. As part of our commitment to responsible gaming, hfive5 provides the following tools and resources to all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately and cannot be increased within 24 hours of the change being made.
• Play Time Limits: Enable session time reminders to be notified when you have been playing beyond the duration you set for yourself.
• Temporary Self-Exclusion: Suspend access to your account for a minimum period of 24 hours up to a maximum of 6 months. During the exclusion period, all betting and account access will be disabled.
• Permanent Self-Exclusion: Permanently close your account if you feel that betting is no longer a healthy activity for you. This decision cannot be reversed.
• Access to Support Resources: hfive5 provides links to Malaysian problem gambling support organisations. National helpline: 1-800-88-1249.

If you or someone you know is showing signs of problem gambling — such as betting with money you can't afford to lose, borrowing money to gamble, neglecting family or work responsibilities because of gambling, or feeling restless when not gambling — please seek help immediately. hfive5 is always ready to help you access the support resources you need.

Hfive5 reserves the right to update, modify, or amend any part of these Terms & Conditions at any time. Material changes will be communicated to all active members via their registered email or in-platform notification at least 7 days before the amendment takes effect, except in urgent circumstances that require immediate changes to protect member safety or platform integrity.

Continued use of the hfive5 platform after the notification period is considered full acceptance of the amended terms. If you do not agree with any amendment, please close your account before the amendment takes effect and contact us to settle any eligible account balance.

For any enquiries, disputes, or feedback regarding these Terms & Conditions, please contact the hfive5 team via:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the hfive5 platform.
• Email: support@hfive5.click – responses within 24 hours on business days.

These Terms & Conditions and all disputes arising from the relationship between hfive5 and its members are subject to applicable law. In the event of any conflict between a translated version of these Terms & Conditions and the original version, the version applied in the relevant context shall be definitive.